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RETURN POLICY
As a Member (Preferred Customer or Distributor), you
may only return product to the Company within sixty (60) days of
purchase, based on the charge date, in its original sealed and resalable
condition only, for a refund. A ten percent (10%) restocking charge is
applicable and shipping and handling charges are not refundable. Commissions
and/or bonuses, if any, for which the Distributor would have been eligible to
receive for the product(s) returned shall be deducted from any amount owed to
the Distributor under the company’s product return policy. Product(s) must be
returned at the expense of the Distributor. Any and all marketing services
and/or sales aids including, but not limited to Back-Office System, Auto
Responder Sponsoring System, Co-Op Advertising, Auto Responder Leads, Print &
Mail Services, post cards, brochures, marketing “flyers,” Retail By The Case
products, mailing lists or name labels, sample packets, Distributorship
Application & Agreement forms, business cards, and/or marketing material are not
eligible for a refund under any circumstances once payment is accepted by the
Company, or its authorized agent.
In addition, the Company offers the
Retail
Customer this same Refund Policy through their Distributors or the Company.
Retail Customers are not subject to the ten percent (10%) restocking charge. Each Distributor
is expected to honor the Company Refund Policy in a prompt and courteous manner.
To return product for a refund, call our Customer Service Dept at (866)549-0267
and follow the procedures outlined below:
- You MUST call the Customer Service
Dept and ask for a Return Authorization Number (RA) within
the 60-day period to receive a refund.
- Please return product within ten
(10) days of the RA issuance to receive your refund
(shipping charges are non-refundable).
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- DO NOT return the product without an RA
number. Write this RA number on the outside of your package so we
can properly refund you.
- Please return your item with a copy of the email receipt or
Invoice and include your reason for returning.
- We recommend using UPS or insured mail to ensure your package is
received by us, as we are not responsible for returns that never
arrive at our facility.
- Return shipping costs are the responsibility of the customer.
If you have any questions regarding your purchase (including but
not limited to Return or Exchange information), please contact the
Customer Service Dept.
The charge on your credit card statement will appear as
Set You Free Enterprises. If you paid by electronic check
(E-check), the charge on your bank statement will appear as
Set You Free Enterprises.
For Customer Service: (866)549-0267
WholeWellnessClub.net & HolyTeaClub.com Return Policy
as of 9/10/07
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