As a Member, you may only return product to the Company within sixty (60) days of purchase, based on the charge date, in its original sealed and resalable condition only, for a refund.  A ten percent (10%) restocking charge is applicable and shipping and handling charges are not refundable.  Commissions and/or bonuses, if any, for which the Distributor would have been eligible to receive for the product(s) returned shall be deducted from any amount owed to the Distributor under the company’s product return policy.  Product(s) must be returned at the expense of the Distributor.  Any and all marketing services and/or sales aids including, but not limited to Back-Office System, Auto Responder Sponsoring System, Co-Op Advertising, Auto Responder Leads, Print & Mail Services, post cards, brochures, marketing “flyers,” Retail By The Case products, mailing lists or name labels, sample packets, Distributorship Application & Agreement forms, business cards, and/or marketing material are not eligible for a refund under any circumstances once payment is accepted by the Company, or its authorized agent.

In addition, the Company offers the Retail Customer this same Refund Policy through their Members or the Company.  Retail Customers are not subject to the ten percent (10%) restocking charge.   Each Member is expected to honor the Company Refund Policy in a prompt and courteous manner.

 To return product for a refund, call our Customer Service Dept at 1-608-825-0097 Monday-Friday, 8:30AM-5PM CST and follow the procedures outlined below:

  • You MUST call the Customer Service Dept and ask for a Return Authorization Number (RA) within the 60-day period to receive a refund.
  • Please return product within ten (10) days of the RA issuance to receive your refund (shipping charges are non-refundable). .
  • DO NOT return the product without an RA number. Write this RA number on the outside of your package so we can properly refund you.
  • Please return your item with a copy of the email receipt or Invoice and include your reason for returning.
  • We recommend using UPS or insured mail to ensure your package is received by us, as we are not responsible for returns that never arrive at our facility.
  • Return shipping costs are the responsibility of the customer.

    If you have any questions regarding your purchase (including but not limited to Return or Exchange information), please contact the Customer Service Dept.

    The charge on your credit card statement will appear as Set You Free Enterprises. If you paid by electronic check (E-check), the charge on your bank statement will appear as Set You Free Enterprises.

    For Customer Service: 1.608.825.0097 Return Policy as of 9/10/07

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