As a Member, you may only return product to the Company within sixty (60) days of purchase, based on the charge date, in its original sealed and resalable condition only, for a refund. A ten percent (10%) restocking charge is applicable and shipping and handling charges are not refundable. Commissions and/or bonuses, if any, for which the Distributor would have been eligible to receive for the product(s) returned shall be deducted from any amount owed to the Distributor under the company’s product return policy. Product(s) must be returned at the expense of the Distributor. Any and all marketing services and/or sales aids including, but not limited to Back-Office System, Auto Responder Sponsoring System, Co-Op Advertising, Auto Responder Leads, Print & Mail Services, post cards, brochures, marketing “flyers,” Retail By The Case products, mailing lists or name labels, sample packets, Distributorship Application & Agreement forms, business cards, and/or marketing material are not eligible for a refund under any circumstances once payment is accepted by the Company, or its authorized agent.
In addition, the Company offers the Retail Customer this same Refund Policy through their Members or the Company. Retail Customers are not subject to the ten percent (10%) restocking charge. Each Member is expected to honor the Company Refund Policy in a prompt and courteous manner.
To return product for a refund, call our Customer Service Dept at 1-608-825-0097 Monday-Friday, 8:30AM-5PM CST and follow the procedures outlined below: